Job Description

Job Description:

RAW Cider Company practices traditional methods, mostly French, with a contemporary approach to attain clean, balanced and interesting products. All of our cider is fermented with the yeast that is on the fruit at the time of harvest. A light hand guided by a solid understanding of biology and chemistry allows us to follow the fruit’s fermentation naturally and with little interference. At RAW Cider, we Work with Wild meaning we select from what nature is offering and delicately guide that into a bottle for you to enjoy.

As a Tasting Room Associate, you are the friendly face of Raw Cider and the gracious host in our living room. You provide a warm and welcoming space for guests to relax while enjoying our cider. You have all the tools to answer any guest's question about production methods, flavor profiles, and pricing, and you love sharing your knowledge with them. Sales is a huge part of this position, but you prioritize it with a friendly and approachable attitude. Our goal is to make guests feel at home enough to want to take some of the experience home with them, and you're always happy to assist them with that. Reports to the Tasting Room Manager.

Location: Dayton, OR
Compensation: $20/hour + shared tip pool
Schedule: This is a full time, seasonal position.

What you will do:

- Upon arrival, welcomes and engages with all guests, tour drivers, and other industry visitors in a friendly and knowledgeable manner
- Builds strong relationships with our guests
- Follows daily and weekly cleaning schedules and execute proper cleaning protocols
- Participates in educational activities to develop a deep understanding of cider/perry and hospitality
- Shares knowledge with our guests about what makes our ciders and operations unique compared to others such as wine, vineyards, and wineries
- Assists customers in selecting products based on their needs/wants and answer any questions they have
- Manages daily tasting room operations, including serving cider/perry, providing limited food service, processing payments, and maintaining guest profiles and product information
- Provides excellent customer service in person, over the phone, and via email
- Keeps track of retail sales and generate POS reports
- Maintain and utilize CRM database to build guest relationships
- Maintains a professional, positive, upbeat, and exciting attitude to enhance the atmosphere in the tasting room
- Familiarity with TOCK and Shopify a plus
- All other duties as assigned

What you will bring:

- Strong knowledge of and enthusiasm for cider, and/or desire to learn
- Focus on providing great hospitality and customer service
-Detail oriented, multi-tasker, and self –motivated
- Must be a team player and get along well with others
- Strong computer proficiency and data entry experience preferred
- Able to work in fast-paced environment
- Professional appearance and upbeat demeanor

Required Qualifications:

- Must be 21 years of age or older and possess or be able to obtain an OLCC permit and Food Handlers card within 30 days
- Must be able to work a flexible schedule, including weekends
- Must be able to lift 50lbs
- Must be able to work in a fast-paced environment
- Must be motivated to reach and exceed sales goals set forth by management
- Proficiency in Microsoft Word and Excel

Preferred Qualifications:

- Previous bar tending or tasting room experience
- 2+ year Hospitality or tell us in a dynamic way why you are interested in Cider
- Knowledge of the Oregon beverage industry in a broad sense cider, craft beer and wine
- Motivated by reaching and exceeding sales goals set by management

RAW Cider Co. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any?other basis prohibited by law.

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Job Tags

Full time, Seasonal work, Flexible hours,

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