Job Description

ADVOC8 is seeking a Client Services Account Manager to support efforts to grow key client relationships, ensuring exceptional service and seamless execution of experiential programs. This individual will play a role in bridging strategic client objectives with project execution, ensuring that all work aligns with client goals while maintaining ADVOC8's high standards.

The Client Services Account Manager is a natural relationship builder, a problem solver, and a strategic thinker who can navigate challenges with a calm, solutions-oriented mindset. They work closely with internal teams and clients to help drive projects forward while maintaining a focus on the details and the big picture.

THE ROLE

As a Client Services Account Manager, you will be a key member of the client engagement team, providing the support needed to operate a solutions-oriented client services operation that values subject matter expertise. You will help play a role in the long term planning for each of our accounts, helping to deliver impactful experiences by proactively identifying opportunities for success.

WHO WE ARE

At ADVOC8, we create experiences that build trust, shift minds and win hearts. Our special sauce? Chemistry, collaboration and an endless supply of curiosity. We're a team of strategic thinkers, creative problem-solvers, thoughtful storytellers and logistical magicians expertly bringing ideas to life from strategy and creative through to production and execution. We work with brands, nonprofits and associations to create experiences that make an impact. And we do this all in a flexible 'work from anywhere' environment where we celebrate differences and encourage each of our 'advocates' to bring their unique perspectives to the table each and every day.

RESPONSIBILITIES:

Project & Account Management

• Assist in the day-to-day execution of experiential marketing programs, ensuring projects stay on track, on budget, and on time.
• Collaborate with internal teams (creative, production, strategy) to develop and execute high-impact brand experiences.
• Manage internal account documentation including contact records and account plans
• Assist in budget management and financial planning for projects, ensuring efficiency and profitability.
• Help track project progress and analyze performance metrics to optimize future activations and drive continuous improvement.

Client & Relationship Management

• May serve as a client point of contact as needed, building trust and ensuring seamless communication.
• Support Client Service Directors in their day-to-day client communications as needed
• Help build and maintain account plans for key accounts

Strategic Growth & Development

• Support business development initiatives by contributing to proposals, pitch development, and client strategy discussions as needed
• Stay informed on industry trends, competitor activity, and emerging experiential strategies
• Support the growth of client relationships through careful tracking and understanding of the client's business

Team Collaboration & Leadership

• Work cross-functionally with internal teams to support alignment between creative vision and client needs.
• Contribute to ADVOC8's culture of collaboration and innovation.
• Support internal process improvements to ensure efficient project execution and client satisfaction.

This Role is Accountable For:

• Supporting overall Client Services team target for annual account growth
• Maintaining positive relationships with team members
• Creating efficiencies internally through smart approaches to internal processes
• Maintaining positive client-facing communications as needed

SKILLS & QUALIFICATIONS

• A minimum of 2 years of experience in client services, experiential marketing, event production, or a related field.
• A background in client relationship management or customer service
• Experience working in an agency setting, managing multiple projects and stakeholders ideal but not required.
• Ability to manage priorities and adhere to deadlines.
• An interest in brand storytelling, audience engagement, and experiential marketing strategies.
• Strong problem-solving skills with the ability to anticipate challenges and find creative solutions.
• A collaborative mindset.
• Passion for experiential marketing, events, and brand activations.
• Aligned with and committed to ADVOC8's core values; represents them in daily work
  • Better Together - Collaborative soul who's open to new ideas, sharing successes and being part of a team
  • Level Up - High standards, never settling for the status quo or what we did last time
  • Hustle Smarter - Entrepreneurial, roll-up-your-sleeves spirit, tempered by the courage to identify smarter ways of doing things
  • Celebrate Differences - Highly empathetic personality who values individual perspectives
  • Outcome Over Income - Extensive experience and demonstrated success in client relationship management
  • Protect the Respect - Navigates conflict with an emphasis on transparency and diplomacy
  • Engineer Exceptional Value - Inspired by outside-the-box thinking that yields outstanding ROI for our clients and projects
  • Embrace Change - Recognize situations that require flexibility and craft creative solutions on the fly

Other Requirements

• Successful completion of applicable background checks

BENEFITS

• A collaborative and creative work environment that values bold ideas
• The opportunity to work with top-tier brands on high-impact projects
• Competitive base salary, with additional performance-based incentives
• Health Insurance: 100% coverage of base-level medical insurance plus buy-up options to meet you and your family's needs
• Health Insurance: Dental and vision insurance
• 401k, FSA, and stipend for mobile device usage
• Professional development and training reimbursements to support career growth
• Flexible work schedule
• Unlimited vacation and personal time for a healthy work-life integration
• Paid parental leave and Grandternity Leave
• Fully remote company

We have transitioned from a once Washington D.C.-based agency to being Washington, D.C.-born. This position is not location-based, though travel will occasionally be required for project work and team offsites. Candidates must be legally authorized to work in the U.S.; at this time, we are not able to provide sponsorship.

At ADVOC8, building an inclusive team that celebrates our differences is integral to our success. We strongly encourage people from underrepresented groups to apply even if you don't meet all qualifications.

At ADVOC8, we are committed to fostering transparency and equity in compensation. The salary range provided for this position reflects the base salary offered to a successful candidate based on their experience, qualifications, and internal compensation structures.

Please note that this salary range is subject to change based on evolving market conditions, company budget, and other factors, and does not include potential bonuses, benefits, or other forms of compensation. Final compensation may vary depending on the candidate's negotiation, location, and the specific role's requirements.

We believe in fair pay for all employees and encourage candidates to engage in open conversations with us regarding compensation expectations during the hiring process.

ADVOC8 is an Equal Opportunity Employer, committed to achieving a diverse workforce, and prohibits discrimination and harassment: ADVOC8 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ADVOC8 are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, national origin, ancestry, disability, neurodivergence, marital status, gender, sexual orientation, gender identity, gender expression, pregnancy, exercising the right to family care and medical leave, veteran status or any other status protected under federal, state or local law. ADVOC8 will not tolerate discrimination or harassment based on any of these characteristics.

Employment with ADVOC8 is conditional upon receipt of satisfactory results to an applicable background check, conducted once an offer has been extended and agreed upon.

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